Great Northern’s services are DREADFUL.
Their staff have no idea what the word Communication means. Their Twitter feed is merely reactive. There are no staff on the platforms to help pregnant women when trains are cancelled. The list goes on.
My wife and I actually sent a formal letter of complaint (in the post) and it was ignored. When challenged we were told ‘we didn’t receive it’. Then we were told ‘oh, actually, we did and we replied but you must not have received it.’
This is a business, is it?
When a business functions this poorly it is filtering down from some incompetent over-paid prat at the top.
This is said prat…or what I imagine it to look like. Prat.