I thought I may as well continue my personal assault on (not so) Great Northern Railway. Why not? I am always told if I’m doing a bad job, so why should a big company be immune?
Great Northern’s services are DREADFUL.
Their staff have no idea what the word Communication means. Their Twitter feed is merely reactive. There are no staff on the platforms to help pregnant women when trains are cancelled. The list goes on.
My wife and I actually sent a formal letter of complaint (in the post) and it was ignored. When challenged we were told ‘we didn’t receive it’. Then we were told ‘oh, actually, we did and we replied but you must not have received it.’
This is a business, is it?
When a business functions this poorly it is filtering down from some incompetent over-paid prat at the top.
This is said prat…or what I imagine it to look like. Prat.
Suggested by my wife and dedicated to her.
What a trying year this has been for both of us for such different reasons.
I had such high hopes for 2016 but now I honestly can’t wait to be rid of it…